Katz, Sapper & Miller
Indianapolis' second largest accounting firm.

In the past, making sure that it's accounting and auditing professionals were readily available to assist clients had been a challenge for Katz, Sapper & Miller, Indianapolis' second largest accounting firm. Members of the auditing team would often spend weeks at a client site, with limited access to voice mail or e-mail. And at its sprawling headquarters, team members typically did not have the visibility to see which of their colleagues were available to receive phone calls or answer questions, further delaying response time to customers.

To help remedy this situation and ultimately enhance customer service, Katz, Sapper & Miller retained ESCO Communications, a certified Inter-Tel partner, and selected Inter-Tel's Unified Communicator to effectively manage its communications. Integrated with the firm's core communications system, Unified Communicator enables users to prioritize and route specific calls based on any number of criteria, including the identity of the caller, the nature of the call and the urgency in which the caller needs to be handled.

Unified Communicator's presence capability also provides users with the current status of co-workers, regardless of their physical location, improving efficiency by enabling employees to route calls to available staff. Unified Communicator also provides ad hoc conferencing, allowing on-the-fly conference calls once appropriate team members become available. In addition, Unified Communicator's call log feature, which creates a record of each incoming call, gives the firm visibility into the calling patterns of its clients and ensures that every incoming call is promptly handled.

"ESCO's trouble-free installation of Unified Communicator has been a great asset in improving the efficiency of our company," comments Greg Kirkland, director of information systems. "ESCO is terrific to work with, and our new system has rich features and flexibility to streamline communications both internally and with our clients."

Vera Bradley
Ft. Wayne, IN

Vera Bradley has earned a reputation as a leader in the gift industry. Creating stylish quilted cotton luggage, handbags and accessories, the company combines smart product designs with distinctive and colorful fabrics and trims. The demand for these unique handbags and luggage items has grown and so has Vera Bradley, which is now nationally and internationally recognized. ESCO provides Vera Bradley with advanced call center communications technology keeping them in contact with their growing loyal customer base.

Locke Reynolds
Indianapolis, IN

This Indianapolis based law firm is a long standing telephone client of ESCO. ESCO has integrated telephone systems at each of their locations using IP networking to maximize the bandwidth between locations. Unified messaging is also being used. Client billing is supported by a call accounting solution that ties directly into their time and billing system.

Brooks Construction Co., Inc.
Fort Wayne, IN

In discussions with Brooks Construction we realized that the best solution required expanding this cabling installation to include unified messaging and paging. Our ongoing relationship continually allows for further software upgrades to meet the customer’s dynamic business needs. "ESCO has satisfied our current telephone, paging and cabling needs while taking into consideration the future growth of our Company. The service department has always responded quickly to our requests and continues to provide trained and skilled technicians to service our needs."
~Shayne Ulmer Network and Communications Manager

Indiana TRANE
Indianapolis, IN

ESCO designed and built communication systems for TRANE’s new Indiana headquarters. "ESCO has provided our company excellent services and support in planning and designing a new state-of-the-art building. ESCO has provided us with a CAT6 Beldin/Panduit certified network, Inter-Tel Phone system, and Audio Visual equipment for a training room that will serve to demonstrate to our customers that Trane is the technological leader in our industry."
~John Bartlett IT Manager

Indianapolis Chamber of Commerce
Indianapolis, IN

ESCO installed a new digital phone system at the Chamber giving them local digital service that capitalized on savings from their local phone service.

Don Hines Ford
Indianapolis, IN

The Indianapolis area automobile dealer enhanced their communications with the implementation of an Inter-Tel telecom solution from ESCO. The system includes complex wide wireless phones, state of the art IP telephones as well as traditional digital telephones. We also implemented messaging to unify their voice messages, faxes, and email into one common mailbox.